A hospital asked my team to help them create information displays that would guide patients, visitors, and employees through their facility.
How I helped
My first impulse was to steer the system toward user needs, not just technology capabilities. I visited the facility with my team, observing patterns, taking note of behaviors, and asking questions.
We uncovered a variety of needs for different types of users:
Patients wanted to know about events happening in the facility
Visitors needed to find their way around the large facility quickly
Employees were looking for information like conference room availability and job postings
We developed a strategy for the system which would allow us to create contextual content that was only displayed in certain spaces. For example, employee content would be only be displayed in areas they could access, like break rooms.
I created low fidelity sketches of our concepts, then photographed a variety of areas in the hospital that would help us show how the system would present content contextually. Then I worked with our visual designer to mock up the spaces, helping hospital stakeholders envision the possibilities.
We showed how one system could provide content for different audiences with unique needs. The concepts I worked on with our visual designer gave everyone concrete talking points for how we would build the software behind the signage.