I help teams build great experiences by putting people first.

 
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“Michael has an innate sense of the appropriate; he builds on that foundation with good field research, seeking to continue educating himself and others.”

— Andrea Anibal, Designer

 

Teaching

Based in Chicago, I teach teams and individuals around the world how to build better products and services through human-centered design. I’ve taught about writing for interfaces, collaborative goal-setting, building trust with users, and more.

View teaching →

 
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Writing

I write about my work, with a strong focus on collaboration. I believe in continuous learning, and enjoy doing it in the open. Right now, I’m writing a book with Andy Welfle about why writing is designing.

The book →

Writing →

 
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“Michael excels at understanding the human issues behind business problems, and does a fantastic job of making people feel heard.”

— Scott Kubie, LEAD CONTENT STRATEGIST AT BRAIN TRAFFIC AND AUTHOR OF WRITING FOR DESIGNERS